Practice Administrator Explains What Makes His Center Special
Hersh Garrett, the Practice Administrator at Arizona Eye Institute & Cosmetic Laser Center, praises Dr. Emilio Justo for the unyielding dedication he has for his patients' care. Every day Mr. Garrett sees patients come to see Dr. Justo feeling unconfident and discouraged. But they always leave with a smile on their face and better self-esteem.View transcript
Hersh Garrett: Dr. Justo preaches patient care. He preaches that patients are important. His favorite saying is “patients are gold”. It is true. He walks into a room. He is always cheerful with his patients. He stays with the patients until they are satisfied. He is dedicated to his patients. There is a consistency in their care. We know what they need. We know what they are like. We know which ones we have to speak up to because they are hard-of-hearing. They treat them like human beings and you see the patients respond to that. They send letters. We get to see the letters they write and saying thank you much for your care and all. The patients come back. They bring cookies. They treat the staff like family members and it really helps to keep the patients happy and the staff as well.